Roberto | THE SINGING PILOT
Name and contact of the responsible person according to article 4 paragraph 7 DSGVO
Phone +49 8031 357 3872
Security and protection of your personal data
We consider it our primary responsibility to maintain the confidentiality of the personal information you provide and to protect it from unauthorized access. Therefore, we apply the utmost care and state-of-the-art security standards to ensure maximum protection of your personal data.
As a company under private law, we are subject to the provisions of the European Basic Data Protection Regulation (DSGVO) and the regulations of the Federal Data Protection Act (BDSG). We have taken technical and organizational measures to ensure that the regulations on data protection are observed both by us and by our external service providers.
Our offer is basically aimed at adults. Persons under 18 years of age should not transmit personal data to us without the consent of their parents or legal guardians.
The legislator requires that personal data are processed lawfully, fairly and in a way that is comprehensible to the data subject (“lawfulness, fairness, transparency”). To ensure this, we inform you about the individual legal definitions (Art. 4 DSGVO), which are also used in this data protection declaration:
- Personal data
“Personal data” shall mean any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person
“Processing” means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
- Restriction of processing
“Restriction of processing” means the marking of stored personal data with the aim of restricting their future processing.
“profiling” means any automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular with a view to analysing or predicting aspects relating to the performance of work, economic situation, health, personal preferences, interests, reliability, conduct, location or movement of that natural person.
“Pseudonymization” means the processing of personal data in such a way that the personal data cannot be attributed to a specific data subject without the inclusion of additional information, provided that this additional information is kept separately and is subject to technical and organisational measures which ensure that the personal data cannot be attributed to an identified or identifiable natural person.
- Filing system
“Filing system” means any structured collection of personal data accessible according to specific criteria, whether centralized, decentralized or organized according to functional or geographical criteria.
- Responsible person
“Responsible person” means any natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data Where the purposes and means of such processing are determined by Union or national law, provision may be made for the controller or for the specific criteria for his designation in accordance with Union or national law.
“Processor” means any natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller
“Recipient” means any natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not that person is a third party However, public authorities which may receive personal data in the context of a specific investigation mandate under Union or Member State law shall not be considered as recipients; the processing of such data by those authorities shall be carried out in accordance with the applicable data protection rules and in conformity with the purposes of the processing.
- Third parties
“Third party” means any natural or legal person, public authority, agency or any other body, other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or the processor, are authorized to process the personal data
The data subject’s “Consent” shall mean any freely given, informed and unequivocal expression of his or her wishes in a specific case, in the form of a declaration or other unequivocal affirmative act by which the data subject signifies his or her agreement to the processing of personal data relating to him or her.
Lawfulness of the processing
The processing of personal data is only lawful if there is a legal basis for the processing. Pursuant to Article 6 (1) lit. a-f DSGVO, the legal basis for the processing may be, in particular
a) the data subject has given his or her consent to the processing of personal data concerning him or her for one or more specific purposes;
b) processing is necessary for the performance of a contract to which the data subject is party or in order to implement pre-contractual measures taken at the request of the data subject;
c) processing is necessary for compliance with a legal obligation to which the controller is subject;
d) processing is necessary to protect the vital interests of the data subject or of another natural person;
e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;*
f) processing is necessary to protect the legitimate interests of the controller or of a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.
Information on the collection of personal data
1) In the following we inform about the collection of personal data when using our website. Personal data are e.g. name, address, e-mail addresses, user behavior.
2) If you contact us by e-mail or via the contact form, the data you provide (your e-mail address, your name and your telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data collected in this context after the storage is no longer necessary, or the processing is restricted if there is a legal obligation to retain data.
Collection of personal data when visiting our website
If you use the website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser sends to our server. If you wish to view our website, we collect the following data and store them on the website server as “server log files”, which are technically necessary for us to display our website and to guarantee stability and security (legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (concrete page)
– Access Status/HTTP Status Code
– Amount of data transferred in each case
– Website from which the request comes
– Browser – Operating system and its interface
– Language and version of the browser software
1) In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in accordance with the browser you are using and which provide certain information to the site that sets the cookie. Cookies cannot execute programs or transfer viruses to your computer. They are used to make the website more user-friendly and effective overall.
2) This website uses the following types of cookies, the scope and function of which are explained below:
– Transient cookies (see a)
– Persistent cookies (see b)
a) Transient cookies are automatically deleted when you close the browser. This includes in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
b) Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
c) You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. So-called “third party cookies” are cookies that are set by a third party, i.e. not by the actual website on which you are currently located. Please note that by disabling cookies, you may not be able to use all the features of this website.
1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.
2) We use the so-called double opt-in procedure to subscribe to our newsletter. This means that after your registration, we will send you an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP address and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.
3) Your e-mail address is the only mandatory information for sending the newsletter. The provision of further, separately marked data is voluntary and is used to address you personally. After your confirmation we will save your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DSGVO.
4) You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link provided in each newsletter e-mail, by using this form on the website, by sending an e-mail to email@example.com or by sending a message to the contact details given in the imprint.
5) We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the e-mails sent contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. For the analysis we link the above mentioned data and the web beacons with your e-mail address and an individual ID. The data is only collected pseudonymously, the IDs are not linked to your other personal data, a direct personal reference is excluded. You can object to this tracking at any time by clicking on the separate link provided in each e-mail or by informing us via another contact channel. The information is stored as long as you have subscribed to the newsletter. After you unsubscribe, we store the data purely statistically and anonymously.
6) We use an external service provider to send newsletters. A separate order data processing agreement has been concluded with this service provider to ensure the protection of your personal data. We currently work together with the following service provider:
Further functions and offers of our website
1) In addition to the purely informative use of our website, we offer various services which you can use if you are interested. For this purpose, you will generally have to provide additional personal data which we use to provide the respective service and to which the aforementioned data processing principles apply.
2) In some cases we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.
3) Furthermore, we may pass on your personal data to third parties if we offer campaigns, competitions, contract conclusions or similar services together with partners. You will receive more detailed information on this when you provide your personal data or in the description of the offer below.
4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this in the description of the offer.
Use of our webshop
1) If you would like to order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. Mandatory data necessary for the processing of the contracts are marked separately, further data are voluntary. We process the data provided by you to process your order. For this purpose we can pass on your payment data to our house bank. Legal basis for this is art. 6 para. 1 p. 1 lit. b DSGVO. You can voluntarily create a customer account, through which we can store your data for further purchases at a later date. When you create an account under “My account”, the data you provide will be stored revocably. All other data, including your user account, can always be deleted in the customer area
2) We are obliged by commercial and tax law to store your address, payment and order data for a period of ten years. However, after two years, we will restrict processing, i.e. your data will only be used to comply with legal obligations.
3) To prevent unauthorized access to your personal data by third parties, especially financial data, the ordering process is encrypted using TLS technology.
Data protection regulations when using external payment service providers
We offer a payment method for the use of the webshop. Different data are transmitted to the payment service provider. The legal basis for the transmission is Art. 6 para. 1 sentence 1 lit. a DSGVO. In the following our payment service provider:
Your personal data will be transmitted to PayPal. Prerequisite for the use of PayPal is the opening of a PayPal account. With the use or opening of a PayPal account, name, address, telephone number and e-mail address must be submitted to PayPal. The legal basis for the transmission of data is article 6 paragraph 1 lit. a DSGVO (consent) and article 6 paragraph 1 lit. b DSGVO (processing for the performance of a contract).
Operator of the payment service PayPal is the:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
Our offer is basically aimed at adults. Persons under 18 years of age should not transmit personal data to us without the consent of their parents or legal guardians.
Rights of the person concerned
1) Revocation of the consent
If the processing of personal data is based on a granted consent, you have the right to revoke this consent at any time. Revocation of consent does not affect the lawfulness of the processing that has taken place on the basis of the consent until revocation. You can contact us at any time to exercise your right of revocation.
2) Right of confirmation
You have the right to request confirmation from the data controller as to whether we are processing personal data concerning you. You can request the confirmation at any time by contacting us at the contact details given above.
3) Right of information
If personal data is processed, you can request information about this personal data and about the following information at any time:
a) the purposes of processing;
b) the categories of personal data processed;
c) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
d) if possible, the envisaged duration for which the personal data will be stored or, if that is not possible, the criteria for determining that duration;
e) the existence of a right of rectification or erasure of personal data concerning you or of a right of opposition to or limitation of the processing by the controller;
f) the existence of a right of appeal to a supervisory authority;
g) if the personal data are not collected from the data subject, all available information on the origin of the data;
h) the existence of automated decision-making, including profiling, in accordance with Article 22, paragraphs 1 and 4 of the DPA and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing on the data subject.
If personal data are transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Article 46 FADP in connection with the transfer. We will provide a copy of the personal data that is the subject of the processing. For any further copies you request, we may charge a reasonable fee based on the administrative costs. If you submit the request electronically, the information must be provided in a standard electronic format, unless the request states otherwise. The right to receive a copy in accordance with paragraph 3 shall not prejudice the rights and freedoms of others.
4) Right of rectification
You have the right to demand that we correct any incorrect personal data concerning you without delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, also by means of a supplementary declaration.
5) Right to cancellation (“right to be forgotten”)
You have the right to demand that the person responsible for the data be immediately deleted, and we are obliged to delete personal data immediately if one of the following reasons applies:
a) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed
b) the data subject withdraws the consent on which the processing was based pursuant to Article 6 paragraph 1 letter a or Article 9 paragraph 2 letter a FADP and there is no other legal basis for the processing.
c) The data subject objects to the processing pursuant to Article 21 paragraph 1 FADP and there are no legitimate overriding reasons for processing, or the data subject objects to the processing pursuant to Article 21 paragraph 2 FADP.
d) the personal data have been processed unlawfully.
e) erasure of the personal data is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject
f) The personal data has been collected in relation to information society services offered in accordance with Article 8 paragraph 1 of the DPA.
If the controller has made the personal data public and is obliged to delete them pursuant to paragraph 1, he shall take reasonable measures, including technical measures, taking into account the technology available and the implementation costs, to inform the controllers who process the personal data that a data subject has requested that all links to such personal data or copies or replications of such personal data be deleted.
The right of cancellation (“right to be forgotten”) does not apply insofar as the processing is necessary:
– to exercise the right to freedom of expression and information;
– to comply with a legal obligation to which the processing relates under Union or national law to which the controller is subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
– for reasons of public interest relating to public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the DSGVO;
– for archival, scientific or historical research purposes in the public interest or for statistical purposes pursuant to Article 89 paragraph 1 FADP, insofar as the right referred to in paragraph 1 is likely to make the attainment of the objectives of such processing impossible or seriously hamper it, or
– to assert, exercise or defend legal claims.
6) Right to limit processing
You have the right to ask us to limit the processing of your personal data if one of the following conditions is met:
a) the accuracy of the personal data is disputed by the data subject, for a period of time that allows the controller to verify the accuracy of the personal data
b) the processing is unlawful and the data subject refuses to have the personal data deleted and requests instead that the use of the personal data be restricted:
c) the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them in order to exercise or defend his rights; or
d) the data subject has lodged an objection to the processing pursuant to Article 21 paragraph 1 FADP, as long as it is not yet clear whether the legitimate reasons of the controller outweigh those of the data subject.
If processing has been restricted in accordance with the above conditions, such personal data – apart from being stored – shall be processed only with the consent of the data subject or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or of a Member State.
In order to exercise the right to limit the processing, the data subject may at any time contact us at the contact details given above.
7) Right to data transferability
You have the right to receive the personal data concerning you that you have provided us in a structured, common and machine-readable format and you have the right to transfer this data to another person in charge without interference from the person in charge to whom the personal data was provided, provided that:
a) the processing is based on a consent pursuant to Article 6 paragraph 1 letter a) or Article 9 paragraph 2 letter a or on a contract pursuant to Article 6 paragraph 1 letter b DSGVO and
b) processing is carried out by means of automated procedures.
When exercising the right to transfer data in accordance with paragraph 1, you have the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible. Exercising the right to data transferability shall not affect the right to deletion (“right to be forgotten”). This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
8) Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you that is carried out on the basis of Article 6 paragraph 1 letters e or f FADP, including profiling based on these provisions. The controller no longer processes the personal data unless he can demonstrate compelling reasons for processing that are worthy of protection, which outweigh the interests, rights and freedoms of the data subject, or unless the processing serves to assert, exercise or defend legal claims. Where personal data are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data relating to you for the purpose of such marketing, including profiling, where it is linked to such direct marketing. If you object to processing for the purposes of direct marketing, your personal data will no longer be processed for those purposes.In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right of objection by means of automated procedures using technical specifications.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you for the purposes of scientific or historical research or for statistical purposes, as referred to in Article 89(1), except where such processing is necessary for the performance of a task carried out in the public interest.
You may exercise your right of objection at any time by contacting the data controller concerned.
9) Automated decisions in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which has legal effect on you or which significantly affects you in a similar way. This shall not apply if the decision:
a) is necessary for the conclusion or performance of a contract between the data subject and the controller
b) is authorised by Union law or the law of the Member States to which the controller is subject, and that law contains adequate measures to safeguard the rights and freedoms and legitimate interests of the data subject; or
c) with the express consent of the data subject.
The controller shall take appropriate measures to safeguard the rights and freedoms and legitimate interests of the data subject, which shall include at least the right to obtain the intervention of a person from the controller, to express his point of view and to challenge the decision.
The data subject may exercise this right at any time by contacting the data controller.
10) Right to appeal to a supervisory authority
They shall also have, without prejudice to any other administrative or judicial remedy, the right to complain to a supervisory authority, in particular in the Member State in which they are resident, in their place of employment or in the place where the alleged infringement occurred, if the data subject considers that the processing of personal data relating to him or her is being carried out in breach of this Regulation.
11) Right to an effective judicial remedy
Without prejudice to any available administrative or extrajudicial remedy, including the right to appeal to a supervisory authority pursuant to Article 77 of the DPA, you have the right to an effective judicial remedy if it considers that your rights under this Regulation have been infringed as a result of the processing of your personal data contrary to this Regulation.
Use of Matomo (formerly Piwik)
1) This website uses the web analytics service Matomo to analyze and regularly improve the use of our website. The statistics obtained enable us to improve our offer and make it more interesting for you as a user. The legal basis for the use of Matomo is Art. 6 para. 1 p. 1 lit. f DSGVO.
2) Cookies are stored on your computer for this evaluation. The information collected in this way is stored by the responsible person exclusively on his server in Germany. You can adjust the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we point out that you may not be able to use this website to its full extent. The prevention of the storage of cookies is possible through the setting in your browser. The prevention of the use of Matomo is possible by removing the following check mark and thus activating the opt-out plug-in: Matomo iFrame.
3) This website uses Matomo with the extension “AnonymizeIP”. Thus IP addresses are processed in a shortened form, a direct personal reference can be excluded. The IP address transmitted by your browser via Matomo is not merged with other data collected by us.
4) The program Matomo is an open source project. Information of the third party provider on data protection can be found at https://matomo.org/privacy-policy/.
5) Duration of storage: The data is deleted as soon as it is no longer required for our recording purposes. In our case this is after 180 days.
Use of social media plug-ins
1) We currently use the following social media plug-in: Facebook. We use the so-called two-click solution. This means that when you visit our site, no personal data is initially passed on to the providers of the plug-ins. You can recognize the provider of the plug-in by the initial letter or logo of the provider on the box. We give you the opportunity to communicate directly with the provider of the plug-in by clicking the button. Only if you click on the marked box and thereby activate it, the plug-in provider will receive the information that you have accessed the corresponding website of our online offer. In addition, the data collected during your visit to our website will be transmitted. In the case of Facebook and Xing, according to the respective providers in Germany, the IP address is anonymized immediately after it is collected. By activating the plug-in, your personal data is transmitted to the respective plug-in provider and stored there (in the case of US providers, the IP address is anonymized). Since the plug-in provider collects data in particular via cookies, we recommend that you delete all cookies via your browser’s security settings before clicking on the grayed-out box.
2) We have no influence on the collected data and data processing procedures, nor are we aware of the full scope of data collection, the purposes of processing, storage periods. We also have no information about the deletion of the collected data by the plug-in provider.
3) The plug-in provider stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation is carried out in particular (also for users who are not logged in) for the purpose of presenting need-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 p. 1 lit. f DSGVO.
4) The data will be passed on regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will be directly assigned to your account with the plug-in provider. If you click on the activated button and, for example, link the page, the plug-in provider will also save this information in your user account and publicly share it with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as you can then avoid being assigned to your profile with the plug-in provider.
5) Further information on the purpose and scope of data collection and processing by the plug-in provider can be found in the data protection declarations of these providers, which are provided below. There you will also find further information about your rights and settings options for protecting your privacy.
6) Addresses of the respective plug-in providers and URLs with their data protection notices: Facebook Inc, 1601 S California Ave, Palo Alto, California 94304, USA; https://www.facebook.com/policy.php; further information on data collection, https://www.facebook.com/help/186325668085084, https://www.facebook.com/about/privacy/your-info-on-other#applications sowie https://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Type and scope of processing
We use Google CDN to properly provide the content of our website. Google CDN is a service of Google Ireland Limited, which acts as a content delivery network (CDN) on our website. A CDN helps to make the content of our online offer, especially files such as graphics or scripts, available faster with the help of regionally or internationally distributed servers. When you access this content, you connect to servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, where your IP address and, if applicable, browser data such as your user agent are transmitted. This data is processed solely for the above purposes and to maintain the security and functionality of Google CDN.
Purpose and legal basis
The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision as well as the optimization of our online offer according to Art. 6 para. 1 lit. f. DSGVO.
Type and scope of processing
We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service to provide fonts for our online offering. To obtain these fonts, you connect to Google Ireland Limited’s servers and your IP address is transmitted.
Purpose and legal basis
The use of Google Fonts is based on our legitimate interests, i.e. interest in a uniform provision as well as the optimization of our online offer according to Art. 6 para. 1 lit. f. DSGVO.
Type and scope of processing
We have integrated components from Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google Ireland Limited and enables us to distinguish whether a contact request comes from a natural person or is automated by a program. When you access this content, you connect to servers at Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and your IP address and, if applicable, browser information such as your user agent is transmitted. In addition, Google reCAPTCHA records user’s time spent and mouse movements to distinguish automated requests from human ones. This data is processed solely for the above-mentioned purposes and to maintain the security and functionality of Google reCAPTCHA.
Purpose and legal basis
The use of the Service is based on our legitimate interests, i.e. for protection when submitting forms in accordance with Art. 6 Par. 1 lit. f. DSGVO.
We use external service providers (contract processors), e.g. for hosting or maintenance of the website. A separate contract data processing agreement has been concluded with these service providers to ensure the protection of your personal data.
We work together with the following service providers:
Phone +49 8102 784 51 51
Mittwald CM Service GmbH & Co. KG
Königsberger Strasse 4-6
Phone +49 5772 293 100